Privacy Policy

Our Privacy Policy

Effective Date: April 16, 2023

This Privacy Policy governs the collection, use, and disclosure of personal information by ReturnSimple, a web application that provides services for product returns. ReturnSimple is committed to protecting the privacy and security of your personal information.

1. Information We Collect

We collect personal information that you provide to us when you use our services, including:

  • Contact information, such as your name, email address, and phone number.
  • Transaction information, such as the details of your purchase and the reason for the return.
  • Shipping and billing information, such as your shipping and billing addresses.
  • Other information that you voluntarily provide to us, such as feedback or customer service inquiries.

We may also collect information about your use of our services, such as your IP address, browser type, and device information.

2. How We Use Your Information

We use your personal information to provide our services, including:

  • Process and manage product returns.
  • Communicate with you about your return status and any necessary updates.
  • Improve our products and services.
  • Prevent fraud and other prohibited or illegal activities.
  • Comply with legal requirements.

We may also use your information for marketing purposes, such as to send you promotional emails or newsletters.

3. How We Share Your Information

We may share your personal information with third parties for the following purposes:

  • Service providers who help us process and manage product returns.
  • Law enforcement or government authorities if required by law.
  • Other third parties with your consent or at your direction.

We may also share your information with affiliated companies or in connection with a business transaction, such as a merger, acquisition, or sale of assets.

4. Security

We use reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We maintain physical, technical, and administrative safeguards to protect your information.

5. Your Rights

You have the right to access, correct, delete, or restrict the use of your personal information. You also have the right to object to the processing of your personal information and to withdraw your consent at any time. To exercise these rights, please contact us at the email address provided below.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

7. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at support@returnsimple.com.